MindComet

The EEC Spearhead Metric Standardization

Since the inception of email marketing, professionals have struggled to come together and agree upon a means of determining metrics. Believe it or not, there have yet to be any standards put in place.

The landscape of determining email metrics have largely consisted of rogue marketers and independent states, determining their own specific way of measuring the results for their emails.

But this is all about to change. The EEC (Email Experience Council) is stepping up and facing this problem head on by proposing industry-wide standards for metrics. The EEC has created a group of leaders in the email marketing industry, dubbed the Measurement Accuracy Roundtable. The group is focusing on ESPs (Email Service Providers) to join the movement, as they are the ones who will be implementing the reporting standards in the future.

For more information on the S.A.M.E. (Support Adoption of Metrics for Email) project, visit the EEC’s site. Once there, you should review the particularly interesting Project Guide PDF. Pay close attention to the ESP Reporting Matrix in that document… Out of 10 ESPs, each determined Delivery, Opens and Clicks differently—no wonder there’s such a huge need for standardization.

I can predict that if this gets momentum on the ESP side of things, there are going to be huge changes in email marketing. New terms and definitions popping up, completely transforming the ideas of success and failure. Hopefully for the whole, the growing pains won’t take too long to leapfrog.

MindComet will be in full support of this initiative, adopting the new standards by December 2010.

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Posted by Bryan Quilty on Jul. 07, 2010

RIP: Open Rates

The way open rates are measured is dead. The logic simply isn’t accurate anymore. And the reason why it doesn’t work in 2009 is that most ISPs prevent images from rendering by default.

For those who are unaware, an “open” for an email send is marked as such when a small 1x1 transparent image is displayed by the end user.  The problem is that now most people don’t change their email preferences to allow images to display. This was an accurate way to represent an open years ago—before spammers inundated inboxes with embedded images in their emails.  And because of spammers, ISPs cracked down and began blocking images by default.  At this point, the open rate as we knew it became obsolete and out-dated.

The EEC has an on-going discussion on what to do about this issue for email marketers.  They believe that a standardization between ESPs and marketers alike is the first step in clarify the issue, and I couldn’t agree more.  Sure, someone can open an email, click a link, go to a landing page and buy something—all the while never displaying an image—and it still won’t count as an “open”.  The old-school logic of an “open rate” will now be called a “render rate”—which is a much more accurate description of what’s actually happening.

But how long will it take for all of this to be digested and adopted across the board?  Well, I for one hope it happens sooner than later.  The EEC wants your feedback on this issue. Read more about it by downloading the “Email Render Rate” whitepaper here.

Stay tuned for further developments on render rates and their industry-wide adoptions.

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Posted by MindComet on Mar. 13, 2009