MindComet

You’re Welcome

Welcome messages can be a vital part of your email marketing strategy.  As your list grows by people signing up on your website, take the time to welcome them to the family.

If you are utilizing a double opt-in registration, consider waiting a day or two before sending your welcome message.  There is no need to inundate your new subscriber with multiple messages within minutes. Otherwise, you run the risk of aggrevating your subscribers right off the bat.

Your first communications have the best opportunity to be opened by the subscriber.  Strike while the iron is hot and introduce your brand to your recipients.  The welcome message you send will let your newly subscribed members know that you recognize them and appreciate the time they took to register to receive communication from you.

Your welcome message can serve multiple purposes.  These include:

• Make Subscribers Feel Special

Welcome messages offer a chance for subscribers to feel like they are a part of an exclusive community.  Consider offering a surprise offer in the welcome message such as a discount or free shipping. 

• Set Expectations

Let your subscribers know how often they can expect to receive communication from your brand.  Remind them why it was good idea to sign up to receive your messages and what features they can expect to see in upcoming communication.

• Collect Additional Data

Ask your subscribers to tell you a little more about themselves.  Gather data you may not have asked for during initial sign up including, address, birthday and other data that may help you better segment your list in the future. 

Remember that your subscribers have requested information from you.  Use your email marketing campaign to its fullest potential by making your new subscribers feel appreciated from the very beginning.

Read More & View Comments

Posted by MindComet on Jan. 23, 2007

Break Out Of Your Rut, Email Marketers! Get Kooky With A Creative Work-Environment.

According to Jeanniey Mullen, co-founder of the Email Experience Council, “an effective e-mail marketer must understand not only contact strategies but also good layout elements, technical functions, database transfers, deliverability factors, and more.”

Okay.  We know that email marketing has its technicalities, but it can have a creative flair, too.  And with new trends and technology at our fingertips, there’s a world still unexplored in the email marketing universe. So why get sucked into the same orbits?

Best practices are important, but aren’t to be used as life-support.  Use your target market and your client to motivate you.  Think strategically. Fusing Jeanniey Mullen’s prescribed methods with creative expression will double the effectiveness of your work.

So bring out the fruit-scented markers.  Get the glue.  Use flower-shaped Post-Its and confetti.  Smash your face into birthday cake. It’s time to get those creative juices flowing.

P.S.—A cool way to create an inspirational and creative work-environment is to embellish it with BRIO “Networkers,” toys made for the workplace and “inspired by the computer world.”
Check it out here.

P.P.S.—Our last post (1/19/07) was about Refer-A-Friend programs.  BRIO launched an email marketing campaign to introduce “Networkers” using the Refer-A-Friend technique. (Sheesh. Talk about a guru.)

Read More & View Comments

Posted by MindComet on Jan. 22, 2007

Refer-A-Friend Programs Are A Goldmine For Some Online Retailers

Think of the old “Send-To-A-Friend” email marketing programs:  You’re sent a link from an obscure source.  It’s uninteresting and totally random.  Refer-A-Friend (RAF) programs revamp that by introducing the retailer to the recipient.  The dynamic of the message shifts from an all-text email with a lousy link, to an informative, visually-appealing and trustworthy referral.  This works well for online retailers (e-tailers) of high-end products. 

TigerDirect.com, an e-tailer of electronics, believes that opt-ins are good, but double opt-ins are better.  So their spiced up RAF program have double the kick:  Emails that drive traffic to the site, but also encourage friends to subscribe to the newsletter.  The referrer gives the friend a subscription, and all the friend has to do is confirm they want it.  According to an August 2006 Retail Email Subscription Benchmark Study, TigerDirect was only one of two major e-tailers that used a double opt-in method.

Another effective RAF program is Blue Nile’s incentive-driven newsletter subscription.  With links to products, gifts, shopping guides and return policies, the newsletters entice one to shop from their fine jewelry collections, and to refer friends to do the same.  Friends get a personal code that grants them a generous discount of up to $100.00.  And if the friend uses their code, the referrer gets one, too. 

Well-designed Refer-A-Friend programs are viral and can generate tremendous word-of-mouth.  They start client-service relationships on the right foot; with personal communication in ways readers can appreciate.

Read More & View Comments

Posted by MindComet on Jan. 19, 2007

How Copywriting Can Improve Your Click-Throughs

Besides a solid subject line, one of the most important aspects to any email campaign is compelling copy.  If you’re responsible for your email campaign’s copy and don’t have a copywriter on staff, I suggest investing in one… ASAP.  If you can’t afford one, here are a few suggestions on improving your otherwise less-than-engaging copy.

First and foremost, know who your audience is.  If your taking advantage of segmented lists (and you SHOULD), write specific copy based on the respective lists’ demographic, interests, etc.

Use strong words such as “will” and “can”.  Keep this in mind: “Accentuate the positive and eliminate the negative”; negative being “may”, “hope”, “but”, “could”, etc.

Differentiate yourself from your competitors.  Expose your strengths and explain why your product is better suited for those on your lists, rather than the product down the street.  Try to be as unique as you possibly can be.  You’ll stand out among the rest.  Your click-throughs will prove it.

Read More & View Comments

Posted by MindComet on Jan. 18, 2007

Measuring Success: Beyond Open Rates

Our post last Thursday discussed Open Rates and why it may not be the metric to focus on.  So, what should you be tracking to measure overall success for your email marketing campaign?  The Marketing Sherpa 2007 Email Benchmark Guide has some suggestions:

• Click to Open Ratio

This number is the click rate divided by the open rate.  Because only the opened messages are used in this formula, it helps to determine what content those who open the message find valuable. 

• Click Times Conversion

This is determined by click-throughs times the conversion rate.  Removing the open rate from this equation allows you to see how your email marketing campaign performed with those who clicked.

• Leads Per Email

If your concentration is lead generation this metric will provide you a simple comparison of offers and lists by taking the number of leads received divided by the number if emails delivered.  How many forward to a friend or refer a friend messages are resulting in opt-ins? 

• Engagement Per Campaign

This determines the non-financial impact of your marketing message.  How many engaging activities have your subscribers participated in?  How many have entered your contest, changed their profile, or commented to a message board?  By engaging your subscribers you are continuing to get face time for your brand.

If your messages have a retail or ecommerce focus, there are some additional metrics you should also be reviewing for success.

• Revenue Per Email

You can determine this by taking the total revenue generated by your email marketing campaign divided by emails sent.  This provides value by comparing the value achieved by different messages or offers by comparing the revenue attached to the individual campaigns.  This metric also helps assess the financial impact of meager deliverability.

• Order Size Per Email

This is the total number of orders divided by the number of emails delivered.  This is an excellent way to compare messaging.  Was there a particular element in one message that equated to more orders?  This measurement also allows for segmentation based on order size for future campaigns.

Your email campaign contains more information than just open rates.  By tracking the additional metrics mentioned above you can better understand the behavior or your subscribers and use this information to send messages with more relevance in the future.

Read More & View Comments

Posted by MindComet on Jan. 17, 2007

Why does Microsoft hate us so?

Ok, well “hate” might be pushing it, but here we are 16 days into the New Year and already email marketers are disappointed with the way 2007 is shaping up.  It was reported last week at Campaign Monitor that Microsoft’s updated release of Outlook will be ditching IE’s HTML rendering engine and replacing it with Word’s less-than-stellar rendering engine.  So what does this actually mean?  In short it means that the Outlook of the not-too-distant-future will be extremely limited.  Here are a few features that it does not support:

o No support for background images (HTML & CSS)
o No support for forms
o No support for flash
o No support for CSS floats
o No support for replacing bullets with images in unordered lists
o No support for CSS positioning
o No support for animated GIFs

Here’s an example of how a standard HTML email renders using Outlook 2003:

Now here’s the same email using Outlook ‘07’s implementation of Microsoft Word’s HTML engine:

Since Outlook is the most widely used client among businesses (79.6%) and one of the leading clients for consumers (15% for consumers – third to AOL and Yahoo!), both the creative individuals and email marketers need to re-evaluate their coding standards in order for their emails to comply with Outlook 2007’s lackluster capabilities. 

You would think with as powerful and influential a company like Microsoft is, they would be raising the bar higher.  But unfortunately, they’ve taken 10 steps backward.  They’ve completely dropped the ball and have lowered their standards to match those of their competing clients such as Lotus and Eudora.

For additional information on Outlook 2007’s rendering capabilities go here and here.

Way to go Microsoft.  Way. To. Go.

Read More & View Comments

Posted by MindComet on Jan. 16, 2007

Email: The Most Popular Form Of Online Marketing Today

In a newly released study by Alterian, 540 marketers in North America and Europe were surveyed about their budgets for online direct marketing.

Eighty-five percent of those survyed expect that their online direct marketing budgets will increase in 2007.  Sixty-nine percent were planning, in particular, to increase email spending. Sixty-nine percent!

According to the study “Email marketing has quickly become the most popular form of online marketing today.”

Read More & View Comments

Posted by MindComet on Jan. 12, 2007